You must contact us within 7 (seven) calendar days of your items being delivered if you'd like to request a return. We will provide a pre-paid return label (to be deducted from your final refund). The cost of the pre-paid return label depends on several factors, such as the weight of the item/s, where it is originating from, etc. and begins at $5. If we are not notified within 7 days of receiving the item, it will not qualify for a return/ replacement. A refund for the amount paid (minus any shipping charges) will be issued as store credit. Shipping charges are non-refundable. Refunds will be made within 7-10 business days of Ash Boutique or its vendor receiving the item.
Returned items must be in brand new condition, unwashed with tags attached (no animal hair, no smoke odor, etc). If an item is returned back to us with a smoke odor, pet odor, pet hair, or any other condition deemed un-sellable, it will not be eligible for return.
At this time, we do not process exchanges. If you would like a different size in an item, we advise that you purchase the new item quickly, as stock levels change frequently. Then, we can process a return for the original item.
If you have received an item with defects, please Contact Customer Support within 7 days of receiving your item to inform us of the issue. If we are not notified within 7 days of receiving the item, it will not qualify for a return/ replacement. Please include a photo of the damage/defect.
We are not responsible for damage to clothing caused by improper care, washing outside of the manufacturer’s recommended settings, handling, or incorrect sizing.
The colors of merchandise may vary due to photography lenses, lighting, and screen resolution. Clothing patterns may naturally vary. These situations do not qualify as defects, though the buyer may choose to return the product(s) following the standard return policy in these instances.
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